The terms and conditions contained hereinafter (“
TERMS OF USE”) shall apply to the use of the website
www.zynlock.com and any other linked pages, products, software(s), API keys, features, content, or application services (including, but not limited to, any mobile application services) offered from time to time by Zynlock.com or its affiliates (“Zynlock”, “WE”, “OUR” or “US”) (collectively, the “
WEBSITE”).
Any person logging on to or using the Website, even if they do not avail of any services provided on the Website (“
SERVICES”), (hereinafter referred to as a “
USER”, “
SELLER”, “
YOU”, or “
CLIENT”) shall be presumed to have read these Terms of Use (which includes the Privacy Policy, separately provided on the Website) and unconditionally and irrevocably accepted the terms and conditions set out herein. These Terms of Use, together with other policies referenced herein (collectively, “
Policies”), constitute a binding and enforceable agreement between the User and Zynlock. These Terms of Use do not alter in any way the terms or conditions of any other written agreement you may have with Zynlock for other services.
IMPORTANT NOTICE REGARDING KYC AND FUNDS SETTLEMENT:
The User understands and acknowledges that even if allowed to execute transactions on the platform of Zynlock, funds will not be settled to the User’s account pending completion of KYC obligations in accordance with applicable regulatory guidelines. Further, if the User fails to complete KYC obligations to Zynlock’s satisfaction, Zynlock reserves the right to withhold settlement amounts and may reverse funds to the originating account.
Please read these Terms of Use carefully before agreeing. If you do not agree to these Terms of Use (including any referenced policies or guidelines), immediately terminate your use of the Website. You may accept these Terms of Use by:
- Clicking to accept or agree to the Terms of Use, where this option is provided in the Website’s user interface; or
- Accessing, testing, or using the Services. In this case, your use of the Services constitutes acceptance of the Terms of Use from that point onwards.
For purposes of these Terms of Use, the term “User” includes any natural or legal person who has agreed to these Terms of Use on behalf of themselves or any other legal entity.
The Privacy Policy, provided separately, forms an integral part of these Terms of Use and should be read alongside them. The illegality or unenforceability of any provision shall not affect the validity of the remaining provisions, which shall remain binding and enforceable.
Zynlock reserves the right to revise, alter, or update these Terms of Use at its sole discretion at any time without prior notice. The latest Terms of Use will be posted on this page, and such changes will be effective immediately. By continuing to use the Website or Services after such changes, you agree to be bound by the revised Terms of Use, which will supersede all prior versions.
You are solely responsible for understanding and complying with all applicable laws of your jurisdiction, including but not limited to:
- Regulatory guidelines issued by the Reserve Bank of India (RBI) and other applicable authorities;
- KYC / Anti-Money Laundering (AML) / Combating Financing of Terrorism (CFT) guidelines; and
- Any other applicable laws relevant to your business and use of Zynlock’s Services.
Subject to these Terms of Use, Merchant Onboarding Policy, KYC Policy, Disputes and Grievance Redressal Policy, and Privacy Policy (collectively, the "
POLICIES"), Zynlock offers the services set forth in Schedule I herein.
Schedule I contains descriptions and process flows of all Services offered to Users, organized from Part A to Part G.
Evolution of Services:
Zynlock is constantly evolving to provide the best possible experience and information to its Users. You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice. Zynlock may, at its sole discretion, stop (temporarily or permanently) providing any Services or features to you or Users generally. You may also stop using the Services at any time without specifically notifying Zynlock.
Account Access and Deactivation:
If Zynlock disables access to your account, you may be prevented from accessing your account, account details, or any files or other content stored in your account. Zynlock will notify you if this occurs.
Data Retention and SPDI:
Zynlock reserves the right to delete any User information stored in your account, including personal information or sensitive personal data or information ("
SPDI"). Users may request that Zynlock does not retain or use their personal information or SPDI by contacting the Grievance Officer:
Grievance Officer: Rishabh Singh
Email:
support@zynlock.com
Address: 3rd Floor, Beside Bridge, Near Zudio, 100 Meter, Harhua, Varanasi
Please note that opting out of SPDI retention may limit Zynlock’s ability to provide certain Services.
Service Limits:
While Zynlock may not currently impose fixed upper limits on transmissions sent or received through the Services, such limits may be set at any time at Zynlock’s sole discretion.
Content Accuracy and Copyright:
By using our Services, you agree that Zynlock disclaims any liability for outdated information. Zynlock reserves the right to make changes or corrections to any part of the Website content at any time without prior notice. Unless stated otherwise, images and information on the Website are believed to be in the public domain, including promotional materials, press media stock, or photoshoot rejects.
If you are the copyright owner of any content on the Website and believe its use violates applicable copyright law, contact the Grievance Officer with the exact URL of the relevant webpage. Zynlock will endeavor to address your concerns and take necessary action. All digital images displayed on the Website are digitized by Zynlock, and no other party may reproduce or republish these images without Zynlock’s prior written permission.
PCI DSS Compliance:
Zynlock represents that it is and shall remain compliant with the Payment Card Industry Data Security Standard (PCI DSS). Zynlock will maintain compliance with PCI DSS or other comparable industry standards governing the physical and logical security of cardholder data and ensure that all cardholder data is secured in accordance with these standards.
In order to access certain Services, you may be required to open a User account with Zynlock.com by providing information about yourself (such as identification or contact details) as part of the registration process ("REGISTRATION DATA") for the Services, or as part of your continued use of the Services.
You agree that any Registration Data you give to Zynlock.com will always be accurate, correct, complete and up to date. If you provide any information that is untrue, inaccurate, incomplete, or not current or if we have reasonable grounds to suspect that such information is in violation of applicable law or not in accordance with the Terms of Use (whether wholly or in part), we reserve the right to reject your registration and/or indefinitely suspend or terminate your User account and refuse to provide you access to the Website.
Further, you agree to indemnify and keep us indemnified from and against all claims resulting from the use of any detail/information/Registration Data that you post and/or supply to us. We shall be entitled to remove any such detail/information/Registration Data posted by you without any prior intimation to you.
Notwithstanding anything else contained in any other agreement involving you and Zynlock.com and/or any other third party, in order to ensure that we are not violating any right that you might have in your Registration Data, you hereby grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights (but no other rights) that you have in the Registration Data, in any media now or in future known, with respect to your Registration Data solely to enable us to use such Registration Data that you have supplied to us.
Any amendment or rectification of your Registration Data in the User account can be carried out by accessing the "User account" section on the Website. You may choose to delete any or all of your User content/information or even the User account at any time. Processing such deletion may take some time, but the same shall be done by Zynlock.com.
We may maintain backup of all User content for such time as may be required under applicable laws and for operational purposes of Zynlock.com. You are solely responsible for maintaining the confidentiality of your account and password and for any activity that occurs in or through your account.
We will not be liable to any person for any loss or damage which may arise as a result of any failure on your part to protect your login ID or password or any other credential pertaining to your account. You should take all necessary steps to ensure that the password is kept confidential and secure. In case you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner, you should inform us immediately at support@zynlock.com.
In the event of any dispute between two or more parties as to ownership of any particular account with Zynlock.com, you agree that Zynlock.com shall be the sole arbitrator for such dispute and that Zynlock.com’s decision in this regard will be final and binding on you.
You understand and undertake that you shall be solely responsible for your Registration Data and User content and undertake to, neither by yourself nor by permitting any third party to host, display, upload, modify, publish, transmit, update or share any information that:
- Belongs to another person and to which you do not have any right to;
- Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, seditious, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
- Harms minors in any way;
- Infringes any patent, trademark, copyright or other proprietary rights of any person or entity anywhere in the world;
- Violates any law for the time being in force;
- Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- Impersonates another person;
- Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or
- Is illegal in any other way.
You agree and understand that Zynlock.com reserves the right to remove and/or edit such detail/information. If you come across any information as mentioned above on the Website, you are requested to immediately contact our Grievance Officer.
You agree to use the Services only for purposes that are permitted by (a) these Terms of Use and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You agree to use the data owned by Zynlock.com (as available on the Website or through any other means like API(s) etc.) only for personal purposes and not for any commercial use unless agreed to by Zynlock.com in writing.
You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Zynlock.com, unless you have been specifically allowed to do so in a separate agreement with Zynlock.com.
You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services) on this Website.
Unless you have been specifically permitted to do so in a separate agreement with Zynlock.com, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
You agree that you are solely responsible for (and that Zynlock.com has no responsibility to you or to any third party for) any breach of your obligations under the Terms of Use and for the consequences (including any loss or damage which Zynlock.com may suffer) of any such breach.
You further agree to the use of your data by us in accordance with the Privacy Policy.
Zynlock.com may share any Content generated by the User or their Registration Data with governmental and regulatory agencies who are lawfully authorised for investigative, protective and cyber security activities.
Such information may be transferred for the purposes of verification of identity, or for prevention, detection, investigation, prosecution pertaining to cyber security incidents and punishment of offences under any law for the time being in force.
If you have opted for use of Zynlock.com's 'subscriptions' product by virtue of which your customers have set up a standing instruction ("RECURRING PAYMENT INSTRUCTION") to charge his/her chosen payment method (such as credit card, debit card or bank account) as per the billing cycle communicated by you to Zynlock.com, then you consent that the relevant amount will be charged to such payment method as per the billing cycle communicated to Zynlock.com.
You agree that Zynlock.com shall continue to charge the relevant amount to the relevant customer's chosen payment method as per such billing cycle until you or the customer terminates the Recurring Payment Instruction.
You further agree that if the customer revokes his/her consent to the Recurring Payment Instruction then you shall inform us of the revocation in writing for us to cease processing the Recurring Payment Instruction forthwith upon the revocation but no later than 7 (seven) days prior to the next instance of charge to the customer.
If such intimation of revocation of Recurring Payment Instruction is made less than 7 (seven) days prior to the next instance of charge to the customer or is not made at all, Zynlock.com shall not be liable for any charge applied to the customer for that month pursuant to the revocation or not be liable at all, as applicable.
You agree to make good any losses suffered by us on account of demands or claims from customers arising as a consequence of your failure in notifying us about a customer's revocation of the Recurring Payment Instruction.
You represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms, you are eighteen years of age or older, are an Indian resident and have all requisite licences, registrations, rights, power, and authority in full force to enter into these Terms and Conditions.
If you represent an entity, organisation, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organisation, or legal person to these Terms.
To access Zynlock.com Services, you may be required to complete certain underwriting processes with us. As part of this process, you may need to provide us with Underwriting Documents, such as information or documents that may be necessary to confirm your eligibility for our Services.
By uploading the Underwriting Documents, you authorize Zynlock.com and any third-party service provider we engage with to process them and determine your eligibility for the Services. Any processing of your information will be in accordance with our Privacy Policy, and may be subject to additional terms of service if a third-party is involved.
Furthermore, during the Term, we at Zynlock.com may request Additional Information or supporting documents that may be required as a part of our internal checks and due diligence for continued use of the Services. You agree to provide this information promptly upon request and authorize us to process it.
You warrant that the Underwriting Documents and Additional Information you provide are truthful, complete, and up-to-date. If we determine that the information you provide is unreliable, fraudulent, or deficient, we reserve the right to refuse to provide you with the Services, including Payment Aggregation Services on the Zynlock.com Platform.
If we later discover any deficiencies in the information you provided, we may suspend your Zynlock.com Account. In such cases, the Payment Partner reserves the right to settle all pending Transaction Amounts with you, return pending Transaction Amounts to the Customers, or hold the pending Transaction Amounts for further investigation.
For the purposes of these Terms of Use, the term "CONTENT" includes, without limitation, information, data, text, logos, photographs, videos, audio clips, animations, written posts, articles, comments, software, scripts, graphics, themes and interactive features generated, provided or otherwise made accessible on or through the Services.
You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to Zynlock.com (or by other persons or companies on their behalf).
You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by Zynlock.com or by the owners of that Content, in writing and in a separate agreement.
Zynlock.com reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.
Zynlock.com reserves the right to moderate, publish, re-publish, and use all User generated contributions and comments (including but not limited to reviews, profile pictures, comments, likes, favorites, votes) posted on the Website as it deems appropriate (whether in whole or in part) for its product(s), whether owned or affiliated. Zynlock.com is not liable to pay royalty to any User for re-publishing any content across any of its platforms.
If you submit any material on the Website, you agree thereby to grant Zynlock.com the right to use, moderate, publish any such work worldwide for any of its product(s), whether owned or affiliated.
You understand that by using the Services you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, your use of the Services will be at your own risk.
You agree that you are solely responsible for (and that Zynlock.com has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which Zynlock.com may suffer) by doing so.
You acknowledge and agree that Zynlock.com (or Zynlock.com’s licensors) owns all legal and proprietary right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
You further acknowledge that the Services may contain information which is designated confidential by Zynlock.com and that you shall not disclose such information without Zynlock.com’s prior written consent.
Unless you have agreed otherwise in writing with Zynlock.com, nothing in the Terms of Use gives you a right to use any of Zynlock.com’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
Unless you have been expressly authorized to do so in writing by Zynlock.com, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized User of such marks, names or logos.
The User agrees and unconditionally undertakes to comply with all applicable commercial and public anti-bribery and anti-corruption laws (including but not limited to the provisions of the Foreign Corrupt Practices Act, 1977, the Prevention of Corruption Act, 1988, the Prevention of Money Laundering Act, 2002, the Foreign Contribution (Regulation) Act, 2010, and any amendments thereto).
These laws prohibit the User, its/his/her officials, representatives, agents, or any other person associated with or acting on behalf of the User from giving, offering, promising to offer, receiving/accepting, or acting in any manner that induces a payment, gift, hospitality, or anything of value (either directly or indirectly), whether from within the country or abroad, to:
- government officials,
- public servants,
- regulatory bodies,
- judicial authorities,
- persons in positions of authority,
- elected or contesting electoral candidates,
- political parties or their office bearers, or
- any other third party or person,
for the purpose of obtaining an improper commercial or business advantage of any kind.
For the purpose of this clause, Government Officials include any government employee, candidate for public office, an employee of government-owned or government-controlled companies, public international organizations, and political parties.
The User further agrees not to give, offer, pay, promise, or authorize the giving or payment, directly or indirectly, of anything of value to any person for the purpose of inducing or rewarding any favorable action or influencing a decision in favor of the User.
The User also unconditionally agrees and undertakes that it is compliant with, and shall continue to comply with, all provisions of the Know Your Customer (KYC) / Anti-Money Laundering (AML) / Combating Financing of Terrorism (CFT) Guidelines issued by the Department of Regulation, Reserve Bank of India (RBI), as amended from time to time.
Nothing in these Terms of Use, including this paragraph 8, shall exclude or limit your warranty or liability for losses unless they are excluded or limited by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages.
Accordingly, only the limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law. Zynlock.com disclaims any implied warranty for Services and any use thereof.
You expressly understand and agree that your use of the Services is at your sole risk and that the Services are provided on an "as is" and "as available" basis.
In particular, Zynlock.com, its subsidiaries and affiliates, and its licensors do not represent or warrant to you that:
- The information or Contents provided on the Website are accurate, complete and updated;
- Your use of the Services will meet your requirements;
- Your use of the Services will be uninterrupted, timely, secure or free from error;
- Any information obtained by you as a result of your use of the Services will be accurate or reliable; and
- That defects in the operation or functionality of any software provided to you as part of the Services will be corrected.
Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from Zynlock.com or from the use of Services shall create any warranty not expressly stated in these Terms of Use.
Zynlock.com further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
The User/Seller hereby represents and warrants:
- That the User/Seller, in case of a natural person, is at least 18 years old, of sound mind, fit and proper to enter into this agreement (the "Policies"), is a resident of India with valid credentials, and is an entity legally eligible to carry out or operate a business in India;
- That all the information and documents pertaining to his/her identity and address proof, as submitted for the purpose of Know Your Client (KYC) verification with Zynlock.com, are true and genuine and are not fabricated or doctored in any way whatsoever;
- That the User shall hold and keep Zynlock.com, its promoters, directors, employees, officials, agents, subsidiaries, affiliates and representatives harmless from any liabilities arising in connection with any incidental or intentional discrepancy found in the documents submitted by such User for the purpose of KYC formalities;
- That any incidental or upfront liability arising in connection with the User’s/Seller’s KYC formalities for the purpose of availing the services of Zynlock.com shall be the absolute responsibility of the User. Neither Zynlock.com nor any of its affiliates or office bearers shall be responsible in any way, including for ascertaining the veracity of the KYC documents submitted by such User to Zynlock.com;
- That the User/Seller shall be solely responsible for understanding and complying with any and all applicable laws relevant to the User and their business, and any liability, whether pecuniary or otherwise, arising from non-compliance with such laws shall be at the sole cost and risk of the User;
- That the User shall ensure that its IT systems and infrastructure are compliant with the mandates of PCI-DSS and Payment Application-Data Security Standards, as applicable to it;
- That the User/Seller shall operate and conduct his/her business as per the declaration provided to Zynlock.com at the time of onboarding and shall promptly report any change, deviation, addition, or deletion in the scope of business activities to Zynlock.com;
- That all data, information, inventions, intellectual property (including patents, trademarks, copyrights, designs and trade secrets), know-how, new uses and processes, and any other intellectual property rights, assets or forms, including but not limited to analytical methods, procedures and techniques, research, procedure manuals, financial information, computer technical expertise, and software used for the purpose of availing services of Zynlock.com, and any updates or amendments thereto, are and shall remain the sole intellectual property of Zynlock.com. Nothing herein shall be construed to grant any rights or title to the User in such intellectual property of Zynlock.com;
- That the User/Seller shall not store any customer card or related data in any form or manner whatsoever on their websites/servers;
- That it shall be the exclusive responsibility of the User to ensure that the correct line of business is declared under the Merchant Category Code (MCC) pertaining to the User, and that Zynlock.com reserves the right to withhold settlements and/or suspend transactions in case of any mismatch or violation in the MCC declaration; and
- That the User/Seller shall accord adequate and timely cooperation in allowing Zynlock.com, or its appointed agencies or regulators, to conduct audits, including for compliance with the Policies and provisions of applicable laws.
The User shall indemnify and hold Zynlock.com, its subsidiaries, affiliates, promoters, directors, employees, contractors, licensors, agents, and any other related or third parties involved with Zynlock.com in any manner whatsoever, harmless from and against all losses arising from claims, demands, actions, or other proceedings as a result of:
- Fraud, negligence, or willful misconduct by the User in the use of the Services;
- Submission of information and documents pertaining to the User’s identity and address proof for Know Your Customer (KYC) verification with Zynlock.com that are untrue, fabricated, or doctored in any way whatsoever;
- Violation of applicable laws in the use of the Services and/or in the conduct of the User’s business, including but not limited to the legal provisions mentioned under paragraphs 6 and 7 hereinabove;
- Breach of the User’s confidentiality obligations under these Terms of Use;
- Disputes raised by a User’s customer in relation to a transaction where such dispute is not attributable to the Services;
- Penalties, fines, charges, or any other actions as a result of breach or violation of any of the User’s representations and warranties; and
- Fines, penalties, and charges imposed by the Acquiring Bank, Card Payment Networks, or any Governmental Authority on account of transactions on the User’s website or platform that are in violation of applicable law.
Subject to the overall provisions stated above, you expressly understand and agree that Zynlock.com, its subsidiaries, affiliates, promoters, directors, employees, agents, and licensors shall not be liable to you for:
- Any direct, indirect, incidental, special, consequential, punitive, or exemplary damages which may be incurred by you, however caused and under any theory of liability. This includes, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or Services, or other intangible loss;
- Any loss or damage which may be incurred by you, including but not limited to loss or damage as a result of any reliance placed by you on the completeness, accuracy, or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertisement appears on the Services;
- The deletion of, corruption of, or failure to store any content or other communications data maintained or transmitted by or through your use of the Services;
- Your failure to provide Zynlock.com with accurate Registration Data; or
- Your failure to keep your password or account details secure and confidential.
The limitations on Zynlock.com’s liability to you shall apply whether or not Zynlock.com has been advised of, or should have been aware of, the possibility of any losses to you.
Zynlock.com shall not be in breach of its obligations hereunder if it is delayed in the performance of, or is unable to perform (whether partially or fully) its obligations to provide the Services as a result of the occurrence of a Force Majeure Event (defined below).
Force Majeure Event means any event, regardless of origin, not within the reasonable control of Zynlock.com, which Zynlock.com is unable to prevent, avoid, remove, or circumvent through the exercise of reasonable diligence. Force Majeure Events include, but are not limited to:
- Acts of God;
- Acts, orders, or directions of governmental, regulatory, judicial, quasi-judicial, or law enforcement authorities/agencies that hinder Zynlock.com from performing its obligations under any agreement, including these Terms of Use;
- War, hostilities, invasion, armed conflict, acts of foreign enemies, or embargoes;
- Riot, insurrection, labor stoppages;
- Outages and downtime or system failures experienced by a facility provider;
- Revolution or usurped power;
- Acts of terrorism, sabotage, nuclear explosion, earthquake, pandemic, epidemic, hacking, man-in-the-middle attacks, or similar intrusions;
- Fires, typhoons, storms, and other natural catastrophes.
Any payment obligations of Zynlock.com in the event of a Force Majeure shall be limited by and subject to the fulfillment of payment obligations by partner banks, financial institutions, counterparties, or any other parties involved in or intrinsically linked to the provision of Zynlock.com Services.
The User may receive or have access to certain confidential and proprietary information, including, without limitation, information belonging and/or relating to Zynlock.com and its affiliates, marketing prospects, contractors, officers, directors or shareholders, personal data of customers of the User, financial and operational information, billing records, business model and reports, computer systems and modules, secure websites, reporting systems, marketing strategies, operational plans, proprietary systems and procedures, trade secrets and other similar proprietary information, including technical "know-how", methods of operation, business methodologies, software and technology architecture, networks, any other information not generally available to the public, and any items in any form, written or oral, clearly identified as confidential ("CONFIDENTIAL INFORMATION").
The User shall keep Confidential Information confidential. The User shall use commercially reasonable and necessary measures to maintain the confidentiality and secrecy of the Confidential Information and shall at all times maintain appropriate measures to protect its security and integrity. The User shall not, without Zynlock.com’s prior written consent, divulge any Confidential Information to any third party other than the User's officers, employees, agents, or representatives who have a need to know for the purposes of these Terms of Use.
The User shall take all reasonable steps to ensure that all directors, managers, officers, employees, agents, independent contractors, or other representatives comply with this paragraph whenever they are in possession of Confidential Information as part of this Agreement. The User shall use the Confidential Information solely in connection with and in furtherance of the Services contemplated under these Terms of Use. The User further agrees that the Confidential Information will not be used by the User or its representatives in any way detrimental to the interests of Zynlock.com.
The User hereby unconditionally and irrevocably agrees and undertakes to take all necessary measures to ensure that the User's website or any other computer system used to effect Transactions via the Services does not store or save any customer card or related data. The User further undertakes to ensure complete privacy, anonymity, and security of all customer data flowing through its systems during use of the Services.
Exceptions: The confidentiality obligations set forth herein shall not apply to any portion of Confidential Information which:
- Was, at the time received or thereafter becomes, through no act or failure on the part of the User, generally known or available to the public;
- Was, at the time of receipt, known to the User as evidenced by written documentation then rightfully in the possession of the User or Zynlock.com;
- Was already acquired by the User from a third party who does not thereby breach an obligation of confidentiality to Zynlock.com and who discloses it to the User in good faith;
- Was developed by the User without use of Zynlock.com’s Confidential Information; or
- Has been disclosed pursuant to the requirements of applicable law, any governmental/regulatory authority, or judicial/quasi-judicial authority, provided, however, that Zynlock.com has been given a reasonable opportunity to resist disclosure and/or obtain a suitable protective order.
The User shall notify Zynlock.com immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this paragraph. The User shall cooperate with Zynlock.com in every reasonable way to help Zynlock.com regain possession of such Confidential Information and prevent its further unauthorized use.
Remedies: The Parties acknowledge that irreparable damage may occur upon breach of the terms and provisions set out in this paragraph. Accordingly, if the User breaches or threatens to breach any of the provisions herein, Zynlock.com shall be entitled, without prejudice, to seek all rights and remedies available under applicable law, including a temporary restraining order or an injunction restraining any breach of these provisions. Such remedies shall not be deemed exclusive but shall be in addition to all other remedies available under applicable law or in equity.
Subject to paragraphs 14.2 and 14.3 below, if Zynlock.com is intimated by the Acquiring Bank or a Card Payment Network that a customer has reported an unauthorized debit of the customer's payment instrument ("FRAUDULENT TRANSACTION"), then Zynlock.com shall be entitled to suspend the settlement of the amount associated with the Fraudulent Transaction during the pendency of inquiries, investigations, and resolution thereof by the Acquiring Bank or the Card Payment Network.
Subject to paragraph 14.3 below, if the Fraudulent Transaction results in a Chargeback, then the Chargeback shall be resolved in accordance with the provisions relating to Chargeback set out under these Terms of Use.
If the amount in respect of a Fraudulent Transaction has already been settled to the User pursuant to these Terms of Use, any dispute arising in relation to the said Fraudulent Transaction, following settlement, shall be resolved in accordance with the RBI's notification RBI/DPSS/2019-20/174 DPSS.CO.PD.No.1810/02.14.008/2019-20, dated March 17, 2020, DBR.No.Leg.BC.78/09.07.005/2017-18, dated July 6, 2017, read with RBI's notification DBOD. LEG. BC 86/09.07.007/2001-02, dated April 8, 2002, and other notifications, circulars, and guidelines issued by the RBI in this regard from time to time.
Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services, or other information.
The manner, mode, and extent of advertising by Zynlock.com on the Services are subject to change without any specific notice to you.
In consideration for Zynlock.com granting you access to and use of the Services, you agree that Zynlock.com may place such advertising on the Services.
By accepting these Terms of Use, you authorize us to hold, receive, disburse, and settle funds on your behalf. Your authorization permits us to generate an electronic funds transfer between the payment system providers and the escrow account to process each payment transaction that you authorize.
Thereafter, you authorize us to transfer the payments received from your buyers to the bank account designated by you for this purpose at the time of registration ("ACQUIRING BANK"). Your authorization will remain in full force and effect until your Zynlock.com account is closed or terminated.
By signing up on Zynlock.com, you grant permission to Zynlock.com, its employees, and agents to contact you via electronic communications, including but not limited to e-mail, text message/SMS, telephone calls, and other means of electronic messaging, for purposes of facilitating services provided by Zynlock.com and for any other matters, including Zynlock.com’s marketing efforts. You may opt out of this consent at any time by providing Zynlock.com with written communication evidencing the withdrawal of such permission.
"CARD PAYMENT NETWORK RULES" refer to the written rules, regulations, releases, guidelines, processes, interpretations, and other requirements (whether contractual or otherwise) imposed and adopted by the Card Payment Networks. These Card Payment Networks have infrastructure and processes to enable transaction authorization. The Card Payment Networks require you to comply with all applicable guidelines, rules, and regulations formulated by them.
The Card Payment Networks reserve the right to amend their guidelines, rules, and regulations. Zynlock.com may be required to amend, modify, or change these Terms of Use pursuant to amendments to the Card Payment Network Rules, and such amendments, if any, shall be deemed binding on the Users with immediate effect.
You agree to fully comply with all programs, guidelines, and requirements that may be published and/or mandated by the Card Payment Networks. Notwithstanding our assistance in understanding the Card Payment Network Rules, you expressly acknowledge and agree that you are assuming the risk of compliance with all provisions of the Card Payment Network Rules, regardless of whether you are aware of or have access to those provisions. MasterCard, Visa, and American Express make excerpts of their respective rules available on their internet sites.
In the event that your non-compliance with Card Payment Network Rules results in any fines, penalties, or other amounts being levied on or demanded of us by a Card Payment Network, then, without prejudice to our other rights hereunder, you shall forthwith reimburse Zynlock.com in an amount equal to the fines, penalties, or other amounts so levied, demanded, or spent by us in any manner in relation to such fines, penalties, and levies. If you fail to comply with your obligations towards the Card Payment Networks, Zynlock.com may suspend settlements or suspend/terminate the Services forthwith.
In consideration of the Services rendered by us, you shall pay Zynlock.com a fee ("FEE"). Zynlock.com reserves the right to revise the Fee periodically and will notify you of any such change within a reasonable time. Zynlock.com reserves the right to levy additional fees on transactions undertaken through corporate cards. This additional fee shall be at least 1% (one percent) of the transaction amount, over and above applicable credit card fees.
Upon receipt of payments in the nodal account, Zynlock.com will endeavor to instruct the nodal bank to transmit the payments payable to the seller, after deducting our Fee, from the nodal account to the seller's designated bank account within 3 (three) bank working days (or such other period as may be prescribed by the Reserve Bank of India from time to time) from completion of the transaction. Subject to any other provisions of these Terms of Use and completion of the transaction, the seller acknowledges that Zynlock.com will settle payments only upon actual receipt in the nodal account and upon reconciliation by the Acquiring Banks, our payment gateway, and the nodal bank. The seller will be responsible and liable for all relevant taxes in relation to the payments made under these Terms of Use.
Sellers receive the amount (minus Zynlock.com’s Fee) in their bank account within T+3 bank working days, where T is defined as the date of intimation of the completion of the transaction. Zynlock.com shall be entitled to charge taxes applicable from time to time ("APPLICABLE TAXES") on the Fee. Any statutory variations in Applicable Taxes during the subsistence of this Agreement shall be borne by the User. Monthly invoices shall be raised by Zynlock.com in respect of the Fees charged for transactions processed during such month. Any reasonable dispute regarding an amount (or a portion thereof) mentioned in an invoice must be communicated by the User via notice ("INVOICE DISPUTE NOTICE") within a reasonable period of time but no later than thirty (30) calendar days from the date of the invoice. Zynlock.com shall use good faith efforts to reconcile any reasonably disputed amounts within a reasonable time from the receipt of the Invoice Dispute Notice.
For invoices received by the User, if the User pays applicable taxes under Indian Income Tax laws and furnishes to Zynlock.com the TRACES certificate in respect of such taxes paid, Zynlock.com shall reimburse the User, on a quarterly basis, the amount in respect of such taxes paid.
Once a payment is authenticated by payment service providers, money shall be moved to the escrow account, and the first settlement shall be initiated only after all required documents (in hard copies) are received by Zynlock.com.
All risks associated with the delivery of goods or services will solely be that of the seller and not of Zynlock.com. Further, all disputes regarding quality, merchantability, non-delivery, delay in delivery, or otherwise will be directly between the seller and the buyer, without making Zynlock.com and/or the payment service providers a party to such disputes.
Zynlock.com reserves the right to close, suspend, limit, or put on hold the User's access to the account with Zynlock.com and/or the funds available therein, including settlements, under the following scenarios:
- If the User's KYC credentials are found to be ingenuine or fake;
- If the User makes incorrect or untrue disclosure of the nature of its business, resulting in a merchant category code violation;
- For violation of any provisions of these Terms of Use;
- For violation of any provisions of any other agreement that the User has entered into or may enter into with Zynlock.com; or
- For violation of any applicable laws by the User.
Such rights to close, suspend, limit, or put on hold the User's access to the account with Zynlock.com shall continue until the User submits genuine KYC documents or credentials to the satisfaction of the relevant authorities as per extant rules, regulations, or guidelines regarding KYC, as well as to the satisfaction of Zynlock.com, without prejudice to any other legal remedies Zynlock.com is entitled to pursue under applicable law.
Any offers or discounts related to free credits are not valid for unregistered businesses that accept payments via Credit Cards. However, the same offers can be utilized through payments accepted via other payment modes such as Debit Cards, wallets, UPI, NetBanking, etc.
Terms & Conditions may vary based on the ongoing offer, product, or other factors. For detailed Terms & Conditions on specific offers and discounts, please refer to the dedicated T&C page shared along with the offer communication.
Unless otherwise agreed in writing, all free credits (including related offers and discounts) are valid for a period of 3 months from the date of issuance, after which the credits will automatically expire. The free credits will be removed from your account upon expiry.
All sign-ups will be governed by the overall Terms & Conditions of Zynlock.com. Zynlock.com reserves the right to change these Terms & Conditions at any time without prior notice.
You agree that you will not accept payments in connection with businesses, business activities, or business practices, including but not limited to the following:
- Adult goods and services: pornography and other sexually suggestive materials (including literature, imagery, and other media), escort or prostitution services, website access and/or memberships of pornography or illegal sites.
- Alcohol: including alcoholic beverages such as beer, liquor, wine, or champagne.
- Body parts: including organs or other body parts.
- Bulk marketing tools: including email lists, software, or other products enabling unsolicited email messages (spam).
- Cable descramblers and black boxes: devices intended to obtain cable and satellite signals for free.
- Child pornography: materials involving minors.
- Copyright unlocking devices: mod chips or other devices designed to circumvent copyright protection.
- Copyrighted media: unauthorized copies of books, music, movies, and other licensed or protected materials.
- Copyrighted software: unauthorized copies of software, video games, and other licensed or protected materials, including OEM or bundled software.
- Counterfeit and unauthorized goods: replicas or imitations of designer goods, fake autographs, counterfeit stamps, and other potentially unauthorized goods.
- Drugs and drug paraphernalia: illegal drugs and accessories, including herbal drugs like marijuana, salvia, and magic mushrooms.
- Drug test circumvention aids: drug cleansing shakes, urine test additives, and related items.
- Endangered species: plants, animals, or other organisms (including product derivatives) in danger of extinction.
- Gaming/gambling: lottery tickets, sports bets, memberships/enrollment in online gambling sites, and related content.
- Government IDs or documents: fake IDs, passports, diplomas, and noble titles.
- Hacking and cracking materials: manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property.
- Illegal goods: materials, products, or information promoting illegal goods or enabling illegal acts.
- Miracle cures: unsubstantiated cures, remedies, or other items marketed as quick health fixes.
- Offensive goods: materials that defame, slander, encourage violence, promote intolerance or hatred, or include crime scene photos or items associated with criminals.
- Pyrotechnic devices, combustibles, corrosives, and hazardous materials: explosives, toxic, flammable, and radioactive materials.
- Regulated goods: air bags, batteries containing mercury, freon or similar substances, chemical/industrial solvents, government uniforms, car titles, license plates, police badges, law enforcement equipment, lock-picking devices, pesticides, postage meters, recalled items, slot machines, surveillance equipment, and other regulated goods.
- Securities: government and/or public sector unit bonds, stocks, debentures, or related financial products.
- Tobacco and cigarettes: cigarettes, cigars, chewing tobacco, and related products.
- Traffic devices: radar detectors/jammers, license plate covers, traffic signal changers, and related products.
- Weapons: firearms, ammunition, knives, brass knuckles, gun parts, gun powder or explosive mixtures, and other armaments.
- Wholesale currency: discounted currencies or currency exchanges.
- Live animals or animal parts: hides, skins, teeth, nails, and other parts.
- Multi-level marketing collection fees and matrix sites.
- Work-at-home approaches or information and drop-shipped merchandise.
- Products or services non-compliant with applicable laws (federal, state, local, or international, including India).
- Services that may harm the payment facilitator's reputation or lead to chargebacks/fraud losses (e.g., adult material, escort services).
- Businesses operating in ambiguous legal areas (e.g., web-based telephony, medicine or controlled substance websites, online matchmaking).
- Businesses banned by law (e.g., betting & gambling, morally objectionable publications, lotteries/sweepstakes, pyramid schemes, get-rich-quick schemes).
- Mailing lists, virtual currency, cryptocurrency, or prohibited commercial investments.
- Money laundering services, database providers (for tele-callers), bidding/auction houses, activities prohibited by the Telecom Regulatory Authority of India, and any other activities prohibited by applicable law.
The above list is subject to additions or amendments based on changes to applicable laws by Zynlock.com without prior notice to you.
Transactions may be disputed anytime within up to 120 (one hundred twenty) days from the date of the transaction by a buyer, as per the Card Payment Network Rules. Disputes resolved in favour of a buyer may result in reversal of payment to such buyer ("CHARGEBACK"). In the event of rejection or suspension of payments to the seller, chargebacks, refunds, and/or any other dispute relating to the transactions contemplated under these Terms of Use ("DISPUTED TRANSACTION"), on any grounds whatsoever, Zynlock.com will forthwith notify the seller of the same.
Upon such notification, the seller will conduct an internal review of the matter and will, within 5 (five) working days from receipt of notification, respond to Zynlock.com in writing either by:
- Requesting Zynlock.com to refund the payment received by the seller in respect of such Disputed Transaction ("Refund Monies"); or
- Providing a statement explaining why the Disputed Transaction is not warranted, together with all documentary evidence supporting the contest of such Disputed Transaction.
All refunds shall be made to the original method of payment. If the seller provides a Refund Request to Zynlock.com, fails to contest the Disputed Transaction within the aforesaid 5 (five) working days, or contests the Disputed Transaction without providing supporting documentation satisfactory to Zynlock.com, the payment service providers, Card Payment Network, and/or the issuing institution, Zynlock.com will be entitled to recover the Refund Monies from credits subsequently made to the escrow account with respect to payments made by the seller's buyers.
If Zynlock.com is unable to recover the Refund Monies as aforesaid, due to the amounts credited to the escrow account being lower than the Refund Monies, Zynlock.com shall be entitled to recover such Refund Monies (or any part thereof) from the User by (i) raising a debit note in respect of such monies; and/or (ii) setting off the remaining Refund Monies against future payables to the seller and refunding the same to the respective buyers. The seller will be liable to make payment of any Refund Monies or part thereof that has not been recovered by Zynlock.com forthwith.
It is hereby agreed and acknowledged that the Fees charged by Zynlock.com in respect of the Disputed Transaction will not be refunded or repaid by Zynlock.com to the seller, buyer, or any other person. Further, the Chargeback will be provided within 1 (one) week of the transaction, and the maximum amount of the Chargeback payable by Zynlock.com to the buyer will be the value of the transaction only.
Notwithstanding anything to the contrary in these Terms, if the Acquirer or the Issuer charges the Chargeback Amount to Zynlock.com, then the Client/You agree and acknowledge that Zynlock.com is entitled to charge such Chargeback Amount to the Client/You by way of deduction from the Transaction Amounts to be settled to the Client/You.
In case of any technical issues, please raise a support ticket from your service dashboard.
Zynlock.com endeavors to deliver the Service to you within 15 (fifteen) working days of bank approval. If the Service is not delivered within this timeframe, you may terminate the transaction related to the Service at any time and receive a full refund.
These Terms of Use and any dispute or claim arising under them will be governed by and construed in accordance with the laws of India.
Users agree that any legal action or proceedings arising out of or in connection with these Terms of Use may be brought exclusively in the competent courts or tribunals having jurisdiction in Bengaluru, India, and the Users irrevocably submit themselves to the jurisdiction of such courts or tribunals.
YOUR PRIVACY IS EXTREMELY IMPORTANT TO US. UPON ACCEPTANCE OF THESE TERMS OF USE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND UNEQUIVOCALLY ACCEPTED OUR POLICIES, INCLUDING THE PROVISIONS OF OUR PRIVACY POLICY.
You may address any complaints or discrepancies in relation to the processing (including storing and using) of your Personal Information (including Sensitive Personal Information) to:
GRIEVANCE OFFICER
Rishabh Singh
Zynlock.com
Address: 3rd Floor, Beside Bridge, Near Zudio, 100 Meter, Harhua, Varanasi
E-mail: support@zynlock.com
Any complaints or concerns regarding the content of this website, comments, breach of these Terms of Use, intellectual property of any user, instances of customer grievances, regulatory queries, or clarifications shall be communicated to the Nodal Officer at the coordinates mentioned below in writing or by raising a grievance ticket through the grievance portal:
Grievance Officer: Rishabh Singh
Email: support@zynlock.com
Address: 3rd Floor, Beside Bridge, Near Zudio, 100 Meter, Harhua, Varanasi
Grievances Portal:
https://zynlock.com/grievances
Zynlock.com’s “Payment Gateway” product offers the Client a secure payment solution for their platform and mobile app. It enables the Client to receive payments from customers using various payment methods during checkout. Clients can access real-time data and insights on money flow to make informed business decisions.
Zynlock.com’s “Subscriptions” product provides the Client the platform to create and manage subscription plans for their customers with automated recurring transactions.
Clients can:
- Create multiple subscription plans for customers;
- Automatically charge customers based on a billing cycle they control;
- Receive instant alerts on payment activity and subscription status.
With Zynlock.com’s “Payment Links” product, Clients can collect payments from customers through securely generated web links. These links are shareable via SMS, email, WhatsApp, and other social media.
Zynlock.com’s “Payment Pages” product allows Clients to instantly build fully-customizable pages through which customers can make payments.
Clients can:
- Create payment pages from the dashboard and embed them on their site or app without development effort;
- Choose from templates or build from scratch;
- Customize payment forms by adding logos, brand colors, description text, media, and sharing options;
- Add a pay button to the platform linked to the payment page.
Security Measures: Zynlock.com has implemented reasonable technical, operational, managerial, and physical security controls to protect the information in its possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Collection of Information: In the process of providing payment services, Zynlock.com may collect personally identifiable information from customers. Zynlock.com is committed to protecting such information and maintaining its confidentiality. Please refer to our Privacy Policy at
https://zynlock.com/privacy.
Usage of Customer Information: For the purpose of providing services, Zynlock.com may collect and use personally identifiable information of the Client and the Client’s customers, including name, email, phone number, and address, either provided directly or indirectly.
Purpose of Use: The collected information may be used for:
- Verification of identity and processing of payments;
- Communication regarding purchases;
- Monitoring past behavior to identify fraudulent transactions;
- Administrative, marketing, and customer support purposes;
- Other Zynlock.com services.
Acceptance: By using Zynlock.com’s services, Clients and Customers accept the terms in these Terms of Use and the Privacy Policy. Customers may withdraw consent by raising a support ticket at
https://zynlock.com/support.